🛡️ Safe Gaming

hibajj's commitment to responsible gaming

hibajj believes entertainment is only meaningful when it is safe and controlled. For players aged 21 and above only — use our tools and guidelines to keep your gaming experience healthy.

Why is responsible gaming important?

Online gaming is an enjoyable form of entertainment — but it can sometimes become a habit that leads to financial and mental harm. On the hibajj platform, we place the wellbeing of every player as our highest priority. Our goal is to create an environment where gaming remains purely for entertainment — not a burden.

Responsible gaming means knowing your limits, setting a budget before placing bets, and seeking help when needed. At hibajj, we provide all the tools and features to help keep your gaming under control.

Remember: gambling is not a guaranteed source of income. Always play within your means and do not place more bets in an attempt to recover money you have lost.

21+

Age Restriction

hibajj is for players aged 21 and above only. Age verification is mandatory when opening an account. Accounts belonging to underage users are closed immediately.

Our safe gaming tools

hibajj provides every player with a range of effective features to stay in control of their gaming. These tools are free and available to use at any time.

Deposit Limit

Set a deposit limit

Set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately and cannot easily be raised — protecting you from overspending.

Break

Time-out break

Pause your play for a set period — from 24 hours up to several weeks. During this break, logging in or placing bets on your account will be completely unavailable.

Self-Exclusion

Self-exclusion feature

If you feel your gaming is no longer under control, use the self-exclusion tool to close your account for an extended period. Once activated, no promotional messages will be sent to you either.

Bet Limit

Bet amount limit

Set a maximum limit on how much you can stake in a single bet. This keeps you from placing an oversized bet on impulse and helps you maintain a long-term budget.

Age Verification

Age verification

Age verification is mandatory at the time of account registration. A national ID card or passport is used to confirm that the user is at least 21 years of age.

Support

24/7 Bengali Support

Contact our live chat at any time. Our trained support team will listen to your concerns in Bengali and provide the help you need — in complete confidence.

How to use limits and tools step by step

Log in to your account and activate these features in just a few simple steps.

01

Log in to your account

Access your account on hibajj and go to your dashboard.

02

Open "Responsible Gaming" settings

Go to Account Settings and navigate to the "Responsible Gaming" or "Responsible Gaming" section.

03

Choose your preferred limit

Select from deposit limit, bet limit, time-out, or self-exclusion based on your needs.

04

Confirm

Confirm your choice. Changes will take effect immediately.

05

Get support if needed

If you have any trouble with the settings, let us know directly via live chat — we will help you right away.

The golden rules of healthy gaming

Following these habits keeps gaming enjoyable at all times.

  • Set a specific budget before you play and stick to it.
  • Do not place more bets in an attempt to recover money you have lost.
  • Do not play for more than a set amount of time each day.
  • Avoid playing while drinking or under mental stress.
  • Stop thinking of gaming as a source of income.
  • Do not prioritise gaming over spending time with family and friends.
  • Take regular breaks and occasionally take a full day off from playing.
  • If in doubt, use the self-assessment tool or seek support.

Warning signs — when should you seek help?

If any of the following signs apply to you, use the responsible gaming tools or contact our support team.

You cannot sleep or concentrate at work because you are thinking about placing bets.

You keep betting larger and larger amounts in an attempt to recover money you have lost.

You are using money set aside for essential family expenses to fund your gaming.

You are hiding or lying to family or friends about your gaming habits.

You have tried to stop gaming but keep failing to do so.

You feel restless, irritable, or frustrated when you are unable to play.

Keep in mind

These signs are not proof of weakness — they are a common mental health issue. Seeking help is the most courageous step you can take. hibajj's live chat support team will assist you in complete confidence.

Detailed information on self-exclusion and deposit limits

Self-Exclusion

Self-exclusion is the most powerful protection tool available. Once activated, you will not be able to log in to hibajj in any way for the specified period. This period can range from 30 days up to a permanent closure. No promotional emails or live chat messages will be sent during your self-exclusion. The self-exclusion cannot be lifted before the period expires.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. The minimum deposit amount on hibajj is ৳200. Once a limit is lowered, it takes effect immediately. If you wish to raise the limit, 24 hours' notice is required — this delay is intentional, to prevent decisions made in the heat of the moment.

Time-Out

Using the time-out feature, you can pause your gaming for a set period. Choose a break of 24 hours, 48 hours, one week, or one month. No bets can be placed from your account during this time. Any existing withdrawal requests will be processed. Your account will automatically reactivate once the break ends.

Reality Check

Automatic notifications will appear at set intervals to let you know how long you have been playing and how much you have won or lost. These notifications keep you connected to reality and help you make informed decisions.

Questions and answers about responsible gaming

Log in to your account, go to Settings, and select the self-exclusion option under the "Responsible Gaming" section. Choose your preferred duration and confirm. The whole process takes just a few minutes. You can also contact us via live chat for assistance.

Yes. Even when self-exclusion is active, you can still withdraw any funds remaining in your account. Contact us by email ([email protected]) or via live chat and we will help you complete the process.

Yes, lowering a deposit limit takes effect immediately. However, if you want to raise the limit, you will need to wait 24 hours. This policy is in place to prevent overspending in the heat of the moment.

Age verification is mandatory when registering an account on hibajj. A national ID card or passport is used to confirm that the user is 21 years of age or older. The account will not be activated until verification is complete.

Contact hibajj's 24/7 live chat — our trained team will listen to your concerns in Bengali. You can also reach us by email: [email protected]. In addition, you can activate self-exclusion or a time-out directly from your account settings.

When self-exclusion is active, no bonus offers or promotional messages will be sent to you. For time-outs or deposit limits, there may be differences depending on the bonus terms and conditions — please read the terms and conditions for details.

Enjoy gaming safely

Responsible gaming does not mean stopping the fun — it means making the fun last longer. Come to hibajj, play, and enjoy within your limits.

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Need support?

If you feel gaming is becoming a problem, do not wait — contact us today. Our trained support team is always ready to help in complete confidence.

Live Chat

Get instant support in Bengali 24 hours a day, 7 days a week.

Email Support

For more detailed matters, email us:

[email protected]

For players aged 21 and above only. Gambling carries financial risk — do not bet beyond your means.