hibajj's Privacy Policy

1. Scope of Information Collection

hibajj collects various types of information to operate its services. This information falls into two main categories:

1.1 Information You Provide Directly

When you register, log in, or complete a transaction on hibajj, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Address and other contact information

1.2 Automatically Collected Information

When you use our platform, the following information may be collected through technical means:

• IP address and device type
• Browser and operating system details
• Time spent on the site and pages visited
• Login and logout times
• Information collected through cookies and similar tracking technologies

2. Purpose of Using Your Information

hibajj uses your information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

• Account Management: To ensure your registration, verification, and secure login.
• Financial Transaction Processing: To carry out deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your complaints and issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the user experience and increase the platform's effectiveness.
• Personalized Experience: To deliver content tailored to your preferences.

Your information will not be used for any purpose beyond those stated above.

3. Data Storage and Security

hibajj places the highest importance on protecting your information. We use industry-standard security technologies:

3.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Socket Layer) encryption technology.
• Sensitive information such as passwords is encrypted using advanced hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.

3.2 Data Retention Period

Your information will be retained for as long as your account remains active or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period due to legal requirements.

4. Sharing Information with Third Parties

hibajj does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay, only the information necessary to complete a transaction.
• Legal Authorities: In response to a valid court order or a lawful request from a government agency.
• Fraud Prevention: With approved fraud prevention organizations, to ensure the security of the platform.
• Technology Partners: Service providers essential to operating the platform, who work under strict confidentiality agreements.

When sharing information with third parties, we ensure that they maintain an equivalent standard of data protection.

5. Cookie Policy

Cookies are used on the hibajj.lat website. Cookies are small text files stored in your browser.

5.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to analyze and improve site usage.

5.2 Cookie Control

You can disable cookies from your browser settings. Please note that disabling certain essential cookies may cause some features of the site to not work properly.

6. User Rights

hibajj provides its users with the following rights regarding data protection:

• Right to Access: You may request a copy of your personal information stored with us.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may receive your information in a structured format.

To exercise any of the above rights, please contact us at [email protected].

7. Protection of Minors' Information

hibajj is an adults-only platform. This service is open only to individuals aged 21 and above. We do not knowingly collect any information from minors.

If it comes to our attention that a minor has provided information, we will immediately delete that information and close the associated account. If a parent or guardian suspects their child is using this platform, please contact us.

8. International Data Transfers

hibajj's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains protected in accordance with the standards described in this Privacy Policy. Appropriate security measures are always maintained for such transfers.

9. Third-Party Links and Services

The hibajj platform may contain links to third-party websites or services. This Privacy Policy applies only to hibajj's own services. The respective organizations are responsible for the privacy policies of their own websites.

Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi have their own privacy policies, which apply to the processing of information related to them.

10. Notice of Policy Changes

hibajj reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Post a clear notice on the website.
• Inform you of the changes at your registered email address.
• State the effective date of the new policy.

Continued use of the platform after an update means you have agreed to the revised policy.

11. Responsible Gaming and Data Protection

hibajj places the highest priority on responsible gaming. Your gaming habits and financial information are used solely to improve your gaming experience and to identify potential issues. This information will never be used against you.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: